Shipping policy

Order Processing
Please allow up to 2 working days to process your order. Expect an email within 2 working days to let you know your order is on the way. Delivery estimates below include order processing time.

 

New Zealand Shipping


 Under $40 $40 & Over
NZ Post (Urban) $6 NZD Free 2 to 5 Working Days
NZ Post (Rural) $11 NZD Free 3 to 6 Working Days

 

Unfortunately, at this time shipping is limited to New Zealand only.

 

General Shipping Information
We strive to process and ship your order as quickly as possible. However, shipping times are estimates only and are not guaranteed. Actual delivery times may vary depending on several factors, including but not limited to: destination and other external factors.

Shipping Subject to NZ Post Conditions
Our primary shipping carrier is NZ Post. Shipping is subject to NZ Post's terms and conditions, service availability, and delivery schedules. We are not responsible for delays or issues caused by NZ Post, including but not limited to: service disruptions (e.g., weather events, natural disasters, industrial action), rural deliveries (which may take longer), and changes to NZ Post policies.

Order Cancellation Policy
In the event of a shipping disruption that prevents us from fulfilling your order, we will make reasonable efforts to contact you, via the email address or phone number associated with your account, and inform you of the situation. If no suitable alternative can be found, we reserve the right to cancel your order and issue a full refund. We will not be liable for any losses or damages you may incur as a result of an order cancellation due to shipping disruptions outside of our control.

Tracking
Where available, we will provide a tracking number. However, the accuracy and availability of tracking information are dependent on the shipping carrier.

Out of Stock Situations
We make every effort to keep our online inventory up-to-date. However, discrepancies can occur due to real-time sales, processing delays, or unforeseen circumstances. It is possible that an item you order may become unavailable after your order is placed but before it is processed. If an item you ordered is out of stock, we will take the following steps:

  • Notification: We will notify you as soon as reasonably practicable via the email address or phone number associated with your account.
  • Options: We may offer one or more of the following options:
    • Partial Shipment: If other items in your order are in stock, we can ship those items and issue a refund or store credit for the out-of-stock item.
    • Delayed Shipment: If the item is expected to be back in stock soon, we may offer you the option to wait for it to become available. We will provide an estimated timeframe, but this is not a guarantee.
    • Substitution: In some cases, we may suggest a similar product as a substitute. You are under no obligation to accept a substitution.
    • Cancellation and Refund: If none of the above options are suitable, we will cancel the order for the out-of-stock item and issue a full refund for that item. If the out-of-stock item was the only item in your order, the entire order will be cancelled.

Refunds
Refunds for cancelled items will be processed using your original payment method. Please allow a reasonable time for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.

Contact Us
If you have any shipping, customs, or other questions, please contact us at sales@hazeloak.co.nz. We will do our best to assist you, however we cannot control the actions or policies of NZ Post, or other shipping carriers.